Financial Support Service - Global Information

***Notice of Portal downtime***

On Thursday 24th April the portal will be unavailable due to essential maintenance. Please do not attempt to access or use the portal for any reason on this day.

These pages have been created to support Providers to declare and submit details of actual services delivered in the week compared to the planned level of service.

Failure to submit and confirm within the specified time may result in non-payment, until such a time that Bradford Council receives your data.

Whilst we all adapt to the new process of using the Provider Portal, this guidance will be reviewed and updated accordingly following feedback from providers. This section will serve to make you aware of any changes to the guidance and/or processes.

Date	Section	Description
14/02/2025	Supported Living	Service content page now available for Supported Living
24/02/2025	1 to 1 Support at Residential/Nursing	Service content page now available for 1 to 1 Support at Residential/Nursing
24/02/2025	All sections	Guidance for backdated service lines (Functional Content) Guidance for Email Notifications (in FAQs)
05/03/2025	All sections	Updated guidance for Confirming Actuals Clarity on figures shown in Scheduled Payments when confirming actuals (FAQ)
07/04/2025	All sections	Note to remind providers that latest week's submission 31st Mar - 6th April falls within previous financial year. Year needs to be selected in Scheduled Payments.
16/04/2025	All sections	Notice that the portal will be unavailable on Thursday 24th April

It is a website run by Bradford Council and acts as an electronic portal between Care Providers and the Local Authority's back office contract management system (ContrOCC).

The provider portal will allow all non-residential providers to be able to submit information about the actual services delivered in the week compared to the planned level of service. Currently this information is recorded by providers in Excel spreadsheets called Payment Claim Forms (PCF’s).

Implementing the provider portal to replace PCF’s is also an important aspect of being able to move away from annual billing of customers assessed contributions and introducing 4-weekly billing.

Making this change in invoicing ensures the department is Care Act compliant and be able to meet the requirement of the deferred charging reforms. What we charge will be linked to services received in the previous four weeks rather than over a 52-weeks period.

As a result, there will be less reconciliation of invoices during the financial year when there are amendments need to the person contribution that is linked to changes in the amount of chargeable services having been received.

The basic principles of using the portal are the same regardless of the type of service being provided however the way in which actuals are recorded varies depending on the service.

It is important that you follow the guidance specifically created for that service.

This landing page gives general information and guidance which is applicable across all service types

Functional Content

Logging In Generate Actuals Confirm Actuals

Checklist Disputes Reports

Helpful Content

Do's & Don'ts Contacts

Logging In

Logging in to the portal (and password reset)

If you have forgotten your password or are locked out, you will need to email provider.portal@bradford.gov.uk to request the account unlocking,

Your account will be locked if you have not accessed the Provider Portal within the last 90 days.

If you wish to reset your password and/or your six-digit security code, you can do this from the Provider Portal home page.

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Generate Actuals

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Confirm Actuals

On the taskbar, select ‘Scheduled Payments’

Filter to the applicable Contract

You will see a list of scheduled payments. Select the week which relates to the actuals you are submitting. You will see that it states it is ‘Unconfirmed’

This will display the scheduled payments according to Bradford Council’s contract management system

*Note* – It shows the costs of the planned service, not the amount based on actuals

The page defaults to the ‘Payable’ tab which details the service lines which will be considered for payment

You can see at a glance the total payable and non-payable items

The Non-Payable tab will detail any service lines which are not automatically going to be included in the amount paid and the current status.

In this example, the payment is suspended as more than the planned level of service is being claimed. An exception is triggered and the payment for the planned service is automatically suspended.

Bradford Council still receive the Non-Payable claims and will make the appropriate decision on whether to accept or reject the payment amount

At the bottom of the page (on either Payable or Non-Payable tab), is a Confirm/Reject button

Click on Confirm/Reject and you will see the following screen

You will note that the status is ‘Unconfirmed’

*** The figures shown relate to the planned level of service, it doesn’t show the figures based on actuals entered. The figures will show the amended amounts once the Council’s contract management system updates. To check the figures of your claim, you can utilise the Commissioned Vs Actuals report ***

Add any appropriate comment and also state your name

Once done, click confirm

The status will now show as ‘Confirmed’ and is the indication to Bradford Council that any amendments have been made and the actuals have been submitted.

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Checklist

Generated Actuals
Amended actuals where necessary
Provided comment where submission is anything different to planned service
Reviewed exceptions and amended/corrected where necessary
Confirmed actuals

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Disputes

See drop-down options below for further guidance on responding

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Reports

Using Reports

See drop-down options below for further details on each of the reports

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Do's & Don'ts

Do	Don’t
Ensure submissions are in by the close of business each Tuesday	Don't submit extras when adjustment forms have been submitted and accepted
Confirm actuals in Scheduled Payments	Don't add names on to the CSV file if exporting/importing actuals
Provide detailed comment when claim is for anything other than the planned service	Don't amend actuals whilst the week is still in progress, enter on the Monday or Tuesday of the following week