Financial Support Service - Provider Portal v1b
Content
Logging in Do's & Don't Definitions
Checklist Generate Actuals Inputting Actuals
Review Exceptions Confirm Actuals FAQs
Inputting Actuals
- Select ‘Actuals’ from the taskbar or from the available tasks in the functional areas
- Select the applicable service (if more than one service is provided)
- Select the week required using the ‘Actual Weeks’ calendar
- Click ‘Generate Actuals’
- To amend the hours provided for a person, click the ‘Add/Edit’ button for that particular service user
- Amend the ’Actual’ box to reflect the number of hours delivered if different to the planned service.
- Update the figures where necessary for frustrated, missed and extra
Note - Figures must be in units of 0.25, 0.5, 0.75 & 1.00
- Comments – This must be completed if the actual service provided differs to the planned level of service.
- Click ‘Save’ and then ‘Back’ to return to the Actuals page