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Financial Support Service - Provider Portal v1b

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Content

Logging in Do's & Don't Definitions

Checklist Generate Actuals Inputting Actuals

Review Exceptions Confirm Actuals FAQs

Checklist

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Generated actuals
Amended actuals where necessary
Provided comment where submission is anything different to planned service
Reviewed exceptions and amended/corrected where necessary
Confirmed actuals

Logging in to the portal

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Generate Actuals

Inputting Actuals

Select ‘Actuals’ from the taskbar or from the available tasks in the functional areas

Select the applicable service (if more than one service is provided)

Select the week required using the ‘Actual Weeks’ calendar

Click ‘Generate Actuals’

To amend the hours provided for a person, click the ‘Add/Edit’ button for that particular service user

Amend the ’Actual’ box to reflect the number of hours delivered if different to the planned service.
Update the figures where necessary for frustrated, missed and extra

Note - Figures must be in units of 0.25, 0.5, 0.75 & 1.00

Comments – This must be completed if the actual service provided differs to the planned level of service.

Click ‘Save’ and then ‘Back’ to return to the Actuals page

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